At Doctor Easy Medical Products we take pride in the quality of our products. Here
are our policies for returns and warranty claims based on place of purchase.

Returns for Items Purchased from a Retailer

If you purchased our product from a third-party retailer, please follow the return
policy of the store where you made your purchase. We do not accept direct returns
or exchanges for third-party retailer purchases.

Returns for Items Purchased from Our Website

If you purchased directly from WaxRx.com, you may return the item within 30
days of the purchase date for a refund of the item’s cost, excluding taxes and
shipping fees.

1. Contact our customer service team through any of the contact methods
   below to request a return authorization.
2. Securely package the item.
3. Ship the item to:
   Doctor Easy Medical Products
   2816 Othos Cv,
   Orange Park, FL 32065
4. Once received and inspected, we will process your refund.

Warranty Service

If you believe you have received a defective item or if you are missing a component,
please accept our apologies and contact customer service. We are happy to assist!

How to contact Doctor Easy [Wax-Rx] CUSTOMER SERVICE:

1. By using the CHAT feature on our website
2. By sending an email to hello@waxrx.com
3. By calling 904-579-4498
4. Via the contact form on our website
   (Customer service hours are 9am–5pm EST Mon–Fri)